Scam activity is on the rise, and it is crucial to stay informed. Hughes Federal Credit Union will never call to ask you for your Account Number, Social Security Number, Date of Birth, Online Banking username and password, or debit or credit card number or PIN. Learn more at HughesFCU.org/PhoneSpoofing.
System Upgrade
On August 30, 2025, Hughes Federal Credit Union will undergo a system upgrade to enhance the services we provide to you. Learn more at HughesFCU.org/SystemUpgrade.
The upcoming main navigation can be gotten through utilizing the tab key. Any buttons that open a sub navigation can be triggered by the space or enter key.
The site navigation utilizes arrow, enter, escape, and space bar key commands. Left and right arrows move across top level links and expand / close menus in sub levels. Up and Down arrows will open main level menus and toggle through sub tier links. Enter
and space open menus and escape closes them as well. Tab will move on to the next part of the site rather than go through menu items.
Enjoy a better banking experience on our free mobile app.
Available for iOS and Android
Fraud Protection
Resources and information about common frauds and scams.
There’s a wide variety of scams but they all share the same goal: to take what’s yours. Our goal is to make sure you have the resources and information you need to stay vigilant and combat fraud and scammers. Check out these tips and resources for more information on some of the most common scams and what you can do to stay safe.
Four Common Types of Scams:
Overpayment scams- Scammers will “overpay” by sending you a check. The scammer will then request for you to refund the difference however, the check they’ve sent you is counterfeit, leaving you liable for the loss.
Phishing- You receive an email or phone call asking you to verify your account information. Please note, Hughes will never send these types of emails or call asking you to verify your information.
Automatic withdrawals- Scammers will often call asking for donations for charity or claiming you’ve won a contest in an attempt to collect banking information and set up automatic withdrawals from your account.
Unsolicited check fraud- Consumers receive a check for a few dollars but cashing or depositing the check results in you unknowingly signing up for a product or service that’ll end up costing you more than what you received.
Quick Tips to Keep You Safe
Never send personal financial details to anyone via text message or by clicking on a hyperlink sent via text.
If you receive a direct message from a social media connection related to money, don’t respond or click on any hyperlinks. Instead, contact the person offline and verify whether the direct message is genuine.
Never provide your financial account login details to anyone via telephone. Call or visit your financial institution to verify any unusual requests.
Frequently Asked Questions
If you suspect you have been a victim of identity theft, visit IdentityTheft.gov to report and start on a recovery plan.
Checking PLUS account holders have access to their very own licensed attorney to assist in filing police reports, contacting financial institutions, creditors, credit bureaus and even utility companies on their behalf.
To enroll in eStatements, log in to online banking. From the dashboard, select Accounts in the menu bar, then select Statements and Documents from the drop-down menu. Click the Enroll button. Once enrolled, you will no longer receive paper statements in the mail.
To enroll in eStatements, log in to the mobile banking app. Click on Menu in the header, select Accounts, then select Statements and Documents. Click the Enroll button. Once enrolled, you will no longer receive paper statements in the mail.
Find the appropriate Fraud form and follow the instructions, or contact us directly.
Your Safety Matters:
Hughes Federal Credit Union will never call to ask you for the following information: Account Number, Social Security Number, Date of Birth, Online Banking username and password, your debit or credit card number or PIN.
Phone Spoofing
Spoofing refers to the act of individuals pretending to be from our credit union by falsifying the information displayed on your caller ID.
Hughes Federal Credit Union understands it’s crucial to help protect you from account takeover fraud. That’s why we are introducing a new ID proofing measure for in-person visits to our location and our Shared Branch locations. This new fraud prevention measure allows us to make certain it is YOU trying to access your account, not an impostor.
If you bank at one of our Shared Branch locations, a teller can now identify and authenticate members with out-of-state IDs in the branch through a QR code and one-time passcode multi-factor authentication verification. This additional layer of authentication will be used for all transactions for members using out-of-state IDs.
Members will only have to go through this authentication process once. To do this before heading into a Shared Branch location, please complete these steps:
Scan the QR code located in the branch or visit verify.coop.org.
Select your credit union's name from a drop-down list.
Enter your member number and the last four digits of your social security number.
Upload a photo of your ID.
Take a selfie.
Show your one-time passcode to the teller (passcode is valid for 20 minutes).
Tip: Save your validation for an even quicker experience next time!
