We're Upgrading & What It Means for You

On August 30, 2025, Hughes Federal Credit Union will undergo a system upgrade to enhance the services we provide to you. This will ensure safe, secure, and reliable banking while enabling us to introduce expanded financial products in the future. Although many of these improvements will happen behind the scenes, important updates will be communicated to members.

We've included a step-by-step guide to explain what's changing. Most things will remain the same, and while there will be brief service interruptions during the upgrade weekend, from Friday, August 29 through Monday, September 1, everything is designed to go as smoothly as possible.

August 1, 2025

Dear members,

As we approach our scheduled system upgrade from August 30 through September 1, I want to personally thank you for your attention, trust, and continued membership as we’ve shared important information over the past few months. This upgrade represents a significant step forward in how we serve you with more modern tools, enhanced security, and a stronger foundation for future growth.

During the upgrade weekend, there will be temporary closures and service interruptions. While we’ve done everything possible to minimize disruptions, we want to ensure you’re prepared:

What to Know:

  • Closures will begin at the close of business on Friday, August 29, and systems will be restored on Tuesday, September 2, at 9am.
  • Friday, August 29: Branches will be open. Online and mobile banking will be unavailable at the close of business, and the Member Contact Center will close.
  • Saturday, August 30 through Monday, September 1: Branches and the Member Contact Center will be closed. Online and mobile banking will be unavailable.
  • Tuesday, September 2: Branches and the Member Contact Center will open at 9am, and mobile and online banking will also be available at 9am.

Please Plan Ahead By:

  • Plan for cash withdrawals, payments, and transfers during the upgrade weekend. 
  • The timing of automated transfers, bill payments, scheduled deposits, recurring ACH transactions, and other debit or credit transactions may be disrupted up to two business days. Transactions could post either early or late.
  • Save paid check images since checks paid before September 2 will no longer be available in online banking.

You can find a complete guide and weekend timeline by visiting our website and reviewing our System Overview Guide.

We’re excited to bring you this system upgrade. Our team has worked diligently to ensure a smooth transition and will be here to support you every step of the way - before, during, and after the system upgrade.

Thank you for being a valued member of Hughes Federal Credit Union.

Warmly,

Andrew Britton

President/CEO

July 1, 2025

Dear members,

As part of our ongoing efforts to improve your banking experience, we're preparing for our system upgrade, which will begin Friday, August 29, through Monday, September 1.

The system upgrade will enhance how we serve you, bringing faster service, improved features, and stronger security. During this time, some temporary service interruptions will occur as we complete the transition. Here's what you can expect:

What Will Be Temporarily Unavailable:

  • Friday, August 29: Branches will be open. At close of business, online and mobile banking will be unavailable, and the Member Contact Center will close.
  • Saturday, August 30 through Monday, September 1: Branches and Member Contact Center will be closed. Online and mobile banking will be unavailable.

While no action is required from you, here are some suggestions on how you can prepare.

  • Plan ahead for cash withdrawals, payments and transfers during the upgrade weekend.
  • The timing of automated transfers, bill payments, scheduled deposits, recurring ACH transactions, and other debit or credit transactions could be disrupted up to two business days. Transactions could post either early or late.
  • Save paid check images since checks paid before September 2 are unavailable on online banking.

On Tuesday, September 2, all branches and the Member Contact Center will open at 9am Arizona Time*, and mobile and online banking will also be available at 9am. *Currently, Arizona is the same as Pacific Daylight Time.

For more detailed information on our System Upgrade, please review our System Upgrade Guide, which outlines what you can expect. We will also continue to post information on our website, HughesFCU.org/SystemUpgrade.

We promise to continue communicating with you every step of the way to ensure this transition is as smooth as possible. Most importantly, our commitment to you remains unchanged: delivering the exceptional service you deserve.

Thank you for being a member of Hughes Federal Credit Union.

Warmly,

Andrew Britton

President/CEO

June 1, 2025

 

Dear Members,

At Hughes Federal Credit Union, we prioritize providing you with the best possible banking experience – secure, seamless, and future-ready. That’s why I want to personally continue to share important information about our upcoming system upgrade, scheduled for August 30, 2025.

This upgrade is part of our ongoing commitment to improve the way you bank with us. It will allow us to serve you more efficiently, enhance services, and introduce new tools that make managing your finances easier. No action is needed from you, but it’s important we communicate upcoming modifications to your account(s).

What You Need to Know

One of the most visible changes you’ll notice is an update to your account numbers. This is a key step in streamlining and modernizing our systems. While no immediate action is required from you, depending on the types of accounts and number of memberships you currently hold, you may need to make minor adjustments in how you bank with us during the week following the upgrade.

What’s Changing

  • Your new account number will be a combination of your current member number and account number – so it should look familiar.
  • Dashes will no longer appear, and you may see added zeros, “0”.
  • If you have multiple member numbers, your lowest open member number will now serve as your primary member number for all your relationships. 
  • Your individual account numbers will still reflect part of the original member number under which the account was opened.

What’s Not Changing

  • Your access will remain secure.
  • Your existing funds, services, and transaction history will not be impacted.
  • Our team is here to guide you every step of the way.

In short, while you may notice some updates in how your account numbers appear, the core of your membership with us remains the same — built on trust, service, and a commitment to your financial well-being.

If you have any questions, please don’t hesitate to contact us. We’ll also be sharing reminders, or you may visit our website at HughesFCU.org/SystemUpgrade for helpful information as the upgrade date approaches.

Thank you for being a valued member of Hughes. We’re excited about what’s ahead – and grateful to have you with us on this journey.

Thank you,

Andrew Britton

President/CEO

May 1, 2025

 

Last month, I announced our system upgrade, which will take place from August 30 through September 1. We appreciate your participation in this exciting journey. As we prepare for the new system launch starting August 30, we want to share some important updates to improve your experience.

What's coming:

  • Faster, smarter banking tools.
  • Streamlined access to your accounts and services.
  • Increased security and flexibility in how you manage your money.
  • To ensure a smooth transition with the system conversion, a temporary change to quarterly dividend payments will be required.

For deposit products that typically pay dividends quarterly, dividends will be paid monthly during the 3rd quarter of 2025. This means dividends will post at the end of July, August, and September instead of one lump sum at the end of the quarter.

Regular quarterly dividend payments will resume with the 4th quarter dividend, which will be posted at the end of December as usual.

Please note that this temporary change will not affect deposit products that already pay dividends monthly.

More details and reminders are on the way. As always, we’re here to help if you have any questions.

Thank you,

Andrew Britton

President/CEO

April 1, 2025

Dear Valued Members,

At Hughes Federal Credit Union, our mission is to make a positive difference in each member’s financial life and provide you with the best financial tools, seamless experiences, and the service you deserve. To continue delivering on that promise, we are excited to share important news to enhance your banking experience. From August 30 through September 1, 2025, our processing system will be upgraded to enhance security, efficiency and innovation in banking. This upgrade will lead to faster transactions and a more personalized banking experience. All these improvements are designed to help you manage your finances more efficiently.

The decision has been made with our members’ best interests in mind and is driven by several key factors. 

  • Enhanced Service
  • Improved Security 
  • Greater Flexibility 
  • Streamlined Operations 
  • Long-Term Growth 

While we work to bring you these improvements, we appreciate your patience and will keep you informed every step of the way.

Thank you for your membership and trust in us. This is just one more way we’re committed to taking you further. If you have any questions or need assistance, please do not hesitate to contact our member support team. 

Warm regards,

Andrew Britton

President/CEO

Frequently Asked Questions

 A core system is the software foundation that acts as the central nervous system connecting all branches and digital channels into a single entity, ensuring seamless member experiences and compliance, and it powers all credit union's operations to include:

  • Account Management - Handles accounts including opening, closing, and maintaining them.
  • Transaction Processing - Processes daily banking transactions including deposits, withdrawals, and transfers.
  • Loan Management - Manages loan applications, processing, and payments.
  • Risk Management - Includes features for fraud prevention, credit risk assessment, and compliance with  regulations.
  • Financial Accounting - Manages the credit union's general ledger and financial reporting.
 
  • Seamless Member Experience - We strive to provide a consistent experience across branches and digital channels, ensuring members can access their accounts and perform transactions from anywhere.
  • Efficiency and Productivity - Our goal is to streamline operations, reduce manual processes, and improve overall efficiency.
  • Compliance - Improve our ability to meet regulatory requirements and manage compliance-related risks.
  • Security - Implement enhanced, robust security measures to protect member data and prevent fraud.
 As a Hughes member, you will experience faster transactions, improved features for online and mobile banking, and a more personalized banking experience.
 Yes! We take security and protection of our members' data very seriously, so rest assured we have procedures in place to ensure your data is protected throughout our conversion process.
 The upgrade will begin at close of business on Friday, August 29, 2025, and will continue until we open for business on Tuesday, September 2, 2025. As a result, our branches, online banking, and call center will be closed during this time.
 Be on the lookout for all information we are sending your way! It will include details on what to expect as a result of the upgrade, including any changes you should expect to see on your accounts, statements, or online banking.

Important Dates

  • 8/29/2025 - Branches and Member Contact Center will be closed at 6pm (MST). Online and mobile banking will be unavailable at 6pm (MST).
  • 8/30/2025 - Branches and Member Contact Center closed. Online and mobile banking unavailable.
  • 8/31/2025 - Branches and Member Contact Center closed. Online and mobile banking unavailable.
  • 9/1/2025 - Branches and Member Contact Center closed (Labor Day). Online and mobile banking unavailable.
  • 9/2/2025 - Branches and Member Contact Center reopen at 9am (MST). Online and mobile banking available at 9am (MST).

Fraud Prevention

Please remember that before, during and after our System Upgrade, an employee of Hughes Federal Credit Union will NEVER call you and ask you to give them any of the following information: account number, Social Security number, date of birth, online banking username or password, debit or credit card number, or PIN.

System Upgrade Guide

Click here for a printable PDF of the System Upgrade Guide.